PMW
Professional Mobile Workforce-Management
We connect your mobile terminal equipment to your databases. So you get access to your current-to-the-second data at any time, in any place and in a personalised way.
With the professional Mobile Workforce Management of Amadeus IT you enter a new dimension in the control and support of your field staff. All relevant data can be provided at the point of interest online, absolutely up-to-date, in a comprehensive and personalised manner. The data can be retrieved, edited and synchronised from every mobile device – notebook, handheld or PocketPC.
- Online and offline operation
- 2-way synchronisation
- Multilayer online application with offline usability
Optimised customer relations develop through the harmonisation of the human, organisational and technical factors. The added value of the professional Mobile Workforce Management is found in the efficient communication between the field and back office staff. A fact that increases turnover, optimises the service quality, generates savings potentials and enhances your company's image.
Highlights
Online operation: Current-to-the second data can be edited and synchronised on site or "on the move" thereby increasing the speed of communication.
Offline operation: It is also possible to use your data without an active online connection, e.g. in places where mobile communication is not possible or prohibited (as in airplanes, for instance).
Personalisation: Each mobile user is only granted access to the data intended to be used by him. This ensures the fast, competent and efficient handling of tasks with a high level of security.
Server-controlled push technology: Information and orders are automatically distributed to the users; data transmission is made via various technologies: the system supports all transmission technologies – GPRS, GSM, Bluetooth, wireless, serial or USB interface.
No dedicated interfaces: All databases can be easily connected to standard interfaces. Continuous status overview: just in time, no rescheduling required.
System requirements
Server:
> Windows 2000 or Windows XP
> Webserver IIS 4.0 or higher
> Microsoft Transaction Server (MTS)
> MS Internet Explorer 5.0 or higher
Client:
> Pocket PCs with PocketPC 2002 or MS
> PocketPC Phone Edition
> Handheld PCs with MS HandheldPC 2000
> mobile devices with MS Windows CE or higher
> Version 3.0
> Notebooks, mobile terminals and tablets with MS Windows 95/98/ME/NT 4.0/2000/XP operating system and Internet Explorer 5.0 or higher
